Shipping policy
Here's a clean, premium shipping policy you can paste straight into Shopify and tweak if needed.
Shipping Policy
Last updated: July 2026
Thank you for choosing PuppyNest.
We work hard to ensure your order is processed and delivered as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after your purchase has been confirmed.
Please note that processing times may be slightly longer during holidays, major promotions or periods of exceptionally high demand.
Shipping Times
Estimated delivery times vary depending on your location.
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United Kingdom: 5–10 business days
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United States: 6–12 business days
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Australia: 7–14 business days
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Canada: 7–14 business days
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Europe: 6–12 business days
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Rest of the World: 8–18 business days
These delivery estimates are provided as a guide and may vary due to customs processing, carrier delays or circumstances outside of our control.
Worldwide Shipping
Yes — we proudly ship worldwide.
If we are unable to deliver to your location, we will contact you as soon as possible and issue a full refund.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after dispatch.
Customs & Import Duties
International orders may be subject to customs fees, import duties or local taxes depending on your country's regulations.
These charges, if applicable, are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order.
PuppyNest cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Parcels
If your order appears delayed beyond the estimated delivery timeframe, please contact our support team and we'll gladly investigate with the shipping carrier.
If a parcel is confirmed as lost in transit, we'll work with you to find a suitable resolution.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
We'll be happy to help.
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